Epic Systems

You'll often get along with your team, and everyone is generally nice. The food is pretty good and affordable. The training is in-depth and sets up a basic framework for your day-to-day. If you're invested and willing to put in the work, you'll see some nice return for your effort. Epic has some nice events where you can enjoy some good food and company, and conferences where you can learn more about your industry standard practices to help improve your knowledge and maybe bring back some enhancements to your team. Exploring the campuses is pretty fun too (if you can find the time).

Your experience with your TL (manager) is very much a coin flip.

There are some chill TLs that will go to bat for you and make the effort to help you improve in a civil way. However, there are some TLs out there that are only concerned with either their career or only care about improving their application in exchange for stretching their team's production thin and giving everyone way too many tasks instead of focusing on more feasible action items and projects in scope.

There is not a company-wide standard for how you are supposed to do your job. Each application/team will do things differently depending on their testing captain or TL, so don't only rely on your training to get you through the day.

From what I understand as well, Epic uses a lot of internally made tools to assist you in doing your job, but other companies in the industry don't use these tools. Therefore, knowledge transferability may be limited if you are looking to start your career at Epic and then move to a different company in an adjacent industry.

Expectations get pretty high, pretty fast, due to the nature of the industry (healthcare software), so pressure does mount rather quickly.

If you make a mistake/slip up, there is an internal 3 strikes system, but they do not tell you when you make a mistake in their eyes. After that, you get put on an improvement plan, which can be brutal depending on your TL and what they think of you, your work ethic, and the work you bring to the team.

Bonuses and raises for quality managers are usually low.

Sometimes upper management makes very unfavorable changes to your benefits, jobs, or across the company.

Please listen more to your actual employees and not the TLs that are already totally bought into the company vision and act as "yes people". A lot of them have valid criticisms and concerns.

Regarding the upper management structure, either reinforce that TLs have to abide by a specific set of management rules, or let them make their own decisions as managers so employees don't have this coinflip experience, especially new ones coming in.