The process started with an HR phone screen lasting about 20 minutes, covering basic background and availability.

This was followed by a one-on-one in-branch interview with the branch manager, which lasted roughly 45 minutes.

Questions were mostly behavioural in STAR format, focused on sales experience and client service.

The overall timeline from application to offer was about two weeks.

The interviewer was professional and made the process feel conversational rather than high-pressure.

In my previous role, a client came in to renew a GIC. While reviewing their profile, I noticed that they had no overdraft protection and frequently carried a near-zero chequing balance. I walked them through the risk and enrolled them in an overdraft product before they left. The client appreciated the proactive approach, and it also contributed to my cross-sell metrics for that quarter.