HubSpot

• Resume stamp of approval.
• Everyone knows HubSpot in Boston.
• Lots of really smart, driven, and interesting people.
• You'll learn a ton about startups and build connections around Boston.
• Inbound marketing really is the future.
• #GSD culture.

• Forced culture as they started to scale.
• Absolutely no competence in middle management.
• Lots of politics.
• Favoritism.
• Jerk attitude at times that makes you feel like what you're doing isn't worth anything.
• Too many software rewrites.
• Feature-overloaded product.

The product seriously needs a lot of work. Focus on getting existing features in the software to actually be stable instead of launching new features one after another. What's the use of something new when customers haven't even learned the existing tools well.

In the end, I feel like the point of actually listening to the customer has somewhat been lost. Just look at the NPS and the churn rate. Fix and polish what exists.

You're a big company now. You have a responsibility to the customers. Start acting the part.

Oh yeah, and take a closer look at middle management. It's a disaster. A lot of them lack people skills, which is why I think HubSpot is starting to solve for itself rather than for the customer.