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ITIL Service Operations, including Incident Management and Problem Management

Staff Engineer
Former Employee
Worked at Intel for 20 years
June 25, 2014
Chandler, Arizona
5.0
RecommendsNeutral OutlookApproves of CEO
Pros

Six Sigma, Lean: clean connections and flows, clear expectations, efficiency.

Cons

Sometimes they did not follow their own decision-making process, and there were multiple decision-makers.

Advice to Management

More decision making at the lowest appropriate level.

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