Intuit

A lot of fantastic people are still there, doing an amazing job solving customer's problems.

It seems like work/life balance is still important to management, which makes for a happier workforce.

The focus on customers is still there - mostly - in that there is still a lot of customer research and a great UI team.

Some of the new Intuit products are really useful and are almost using new technologies.

The biggest issue is a mismatch between what the business strategy is said to be and what is actually happening in the company. Intuit quickly loses focus. They start a new project that is going to be the next big thing, then six months later they switch to something else without giving that project a chance to get off the ground. They also spread their resources too thin instead of focusing on a few projects and really doing them well.

There seems to be a movement in the small business division to stop people from working at home, which seems counterproductive. It will cause morale to plummet, and productivity too.

Intuit is a company of meetings. As a manager, I had meetings all day, every day.

Management seems to value specific technical skills the most, not the ability to learn and grow, and leadership, which used to be the case. Those technical skills will quickly be out of date, and how do you know if those people will be able to learn?

Make sure your strategy is actually being carried out. It doesn't do any good to have different groups fighting each other because they don't have the same vision of where the company is going.

Stop making it impossible to complete a project by forcing so many technology decisions on it for business reasons. A team needs to have the flexibility to make its own decisions in order to be able to accomplish what they need to do.

Get back the focus on the customer. Everyone on the team should be involved and feel responsibility for solving for the customer. Consultants doing what they're told do not have this mindset.