Juspay

1. There is free food all day.
2. It is a good company to start your career as a fresher.
3. It is a pretty recognisable brand in India.

(Specifically regarding the Breeze team which works independently of most other teams at Juspay. Even the CEO barely approves of this team. I'm not sure how it's still operating)

1. Your life is basically sold to the merchants. No matter what role you are hired into, you will be fed to the merchants as an "opportunity to understand customer requirements" which can be anything from demanding to downright outrageous, asking you to work extremely odd hours (I myself have regularly jumped into calls at 2am and was still expected to report in next day. No exceptions.)

2. There is nothing to learn. In general, startups have a lot to be built from scratch. But not Breeze. Being a part of its parent Juspay, Breeze has all the cons of a startup like low resources, no WLB (literal expectations of 24/7 on-call) with none of the benefits related to learning.

3. Absolutely mediocre product. Most of what Breeze does well is pulled in from Juspay's already built stable systems while everything that is developed here has zero quality assurances. Merchants regularly complain of weird behavior or outright failures in critical sections of the application while the team has no time to develop anything since they are busy doing merchants' grunt work all day long.

4. Merchant grunt work. The team has such weird (and completely unnecessary) complexities in the config that changing any little flag here or there can completely obliterate another service it barely links to. And after this happens, of course, you are the one to blame for using such a config on the merchant's live website. And since merchants can't be trusted with their own websites' configuration via this dashboard, the management just decided to make their software engineers scratch their heads trying to enable some config at 3am in the night because the merchant wants it ASAP while no bandwidth can be assigned to actually fix the root of the issues.

5. The answer to every question. In the era of ChatGPT, software developers will become obsolete. Breeze is the first team in the world to make it actually happen. Here, developers are just glorified copy-pasting mules talking to ChatGPT all day and then management is surprised that their product breaks at every possible scenario (and by the way there are no test cases anywhere so good luck QA passing your tickets). Our tech lead consistently uses code pasted from ChatGPT, and on finding production issues, routinely blames it on the rest of the team for not picking up after he fails to verify the basic logical working of his code.

6. Ridiculous deadlines. Now that developers are obsolete at Breeze and ChatGPT is supreme, why should any feature need more than an hour to complete while other sane competent humans might take a week to complete the same (they just don't know how to use ChatGPT)? After all this, if you ask why you have been drowned in merchant communications or why we must test everything manually or why we need to be on-call 24/7/365 or why we must respond to every merchant text like it's a SEV-0, you'll be given the landmark reply: "That's part of the job".

Do the job you're supposed to do (bringing in and retaining merchants, dealing with compliance, setting realistic timelines, helping devs apply their expertise) and let the devs do the job they're supposed to do (fixing and improving the product).