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Strong Role Undermined by Poor Leadership and Lack of Accountability

Pro Specialist
Former Employee
Worked at Lowe's for 2 years
April 1, 2026
Scio, MI
2.0
Doesn't Recommend
Pros

I enjoyed the work itself and building relationships with customers.

Cons

Leadership lacks accountability and does not effectively address employee concerns.

Communication is inconsistent, and expectations are often unclear or shift without explanation.

Performance recognition does not always align with actual contributions, making it difficult to meet goals.

There is a noticeable lack of support from management, and ongoing issues impacting the team are not resolved.

High turnover within the department reflects broader leadership challenges.

Advice to Management

Improve transparency, follow through on employee concerns, and ensure expectations and performance evaluations are fair and consistent. Stronger leadership and accountability would significantly improve both employee experience and overall performance.

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