Applications Support Engineer Interview Experience - Natick, Massachusetts
March 1, 2011
Positive ExperienceNo Offer
Process
Like many other postings here, I applied online for the Application Support Engineer position and was emailed shortly afterwards with a request for a phone interview.
The first interview was very preliminary, with basic HR questions along the lines of work eligibility and gauging my interest in the position.
A technical interview was scheduled two weeks later, covering linear algebra, both general and language-specific programming, and in my case, control theory.
Questions were very elementary, as it seems they are only checking to make sure your degree is legitimate. The control theory questions were entirely specific to undergrad-level linear systems, and the math was high school level.
A little later, I was invited to visit Natick and am currently awaiting the on-site interviews.
Questions
Why do you want to work for Mathworks?
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Interview Statistics
The following metrics were computed from 170 interview experiences for the MathWorks Applications Support Engineer role in Natick, Massachusetts.
Success Rate
24%
Pass Rate
MathWorks's interview process for their Applications Support Engineer roles in Natick, Massachusetts is very selective, failing most engineers who go through it.
Experience Rating
Positive56%
Neutral30%
Negative14%
Candidates reported having very good feelings for MathWorks's Applications Support Engineer interview process in Natick, Massachusetts.
MathWorks Work Experiences
5.0
Fantastic company with a very good working environment
Applications Support Engineer • Current Employee
Natick, Massachusetts, United States
September 21, 2020
Pros: Work-life balance, private office space, company culture.
Cons: No significant cons so far.
5.0
EDG is great for recent grads
Applications Support Engineer • Current Employee
Natick, Massachusetts, United States
September 30, 2020
Pros: Tons of flexibility for what projects you want to work on.
Standard work hours: 8:30 AM - 5:30 PM.
Good starting vacation time.
Friendly and accessible management.
Resources and training are very available.
Responsive and informative throughout the interview process.
Remote work during COVID.
Beautiful campus and good cafeteria onsite.
Good culture.
Cons: Difficult interview content.
Located in the northeast.
Not a lot of availability to transfer to other locations across the US.
5.0
A Great Place to Start and Stay
Applications Support Engineer • Former Employee
Natick, Massachusetts, United States
July 5, 2021
Pros: Good salary and benefits.
Everyone I met was great to work with.
The work feels important.
The CEO is great, and it feels like the company really tries to do things "the right way".
There's a cafeteria right inside the building (for Lakeside and Apple Hill campuses).
Cons: If you want to be a developer, note that ASEs do development work only about half of the time with a team of their choosing, more or less. You do technical support during the other half (taking phone calls with customers, answering emails, and troubleshooting issues).
However, there is an expectation that you will transfer to another team within about a year, whether that's a development team, sales, application engineering, education/training, or whatnot. Transferring out can take longer if you don't mesh well with the teams you work with or if the team you want to work with has few/no open positions.
A whole bunch of ASEs were let go all around the same time as I was. We all had a similar experience; we were given a "performance improvement plan" and if we did not meet the improvement goals after 2 weeks, we could either try one more time for another 2 weeks or take a severance package. I heard that nobody passed the performance improvement plan.
In retrospect, it seems that it was really a layoff, but they just didn't want to call it a layoff for some reason. I wish they were more upfront about it. I consider this the one black mark in an otherwise great experience I had at the company.
- 5.0Fantastic company with a very good working environmentApplications Support Engineer • Current EmployeeNatick, Massachusetts, United StatesSeptember 21, 2020Pros: Work-life balance, private office space, company culture.Cons: No significant cons so far.
- 5.0EDG is great for recent gradsApplications Support Engineer • Current EmployeeNatick, Massachusetts, United StatesSeptember 30, 2020Pros: Tons of flexibility for what projects you want to work on. Standard work hours: 8:30 AM - 5:30 PM. Good starting vacation time. Friendly and accessible management. Resources and training are very available. Responsive and informative throughout the interview process. Remote work during COVID. Beautiful campus and good cafeteria onsite. Good culture.Cons: Difficult interview content. Located in the northeast. Not a lot of availability to transfer to other locations across the US.
- 5.0A Great Place to Start and StayApplications Support Engineer • Former EmployeeNatick, Massachusetts, United StatesJuly 5, 2021Pros: Good salary and benefits. Everyone I met was great to work with. The work feels important. The CEO is great, and it feels like the company really tries to do things "the right way". There's a cafeteria right inside the building (for Lakeside and Apple Hill campuses).Cons: If you want to be a developer, note that ASEs do development work only about half of the time with a team of their choosing, more or less. You do technical support during the other half (taking phone calls with customers, answering emails, and troubleshooting issues). However, there is an expectation that you will transfer to another team within about a year, whether that's a development team, sales, application engineering, education/training, or whatnot. Transferring out can take longer if you don't mesh well with the teams you work with or if the team you want to work with has few/no open positions. A whole bunch of ASEs were let go all around the same time as I was. We all had a similar experience; we were given a "performance improvement plan" and if we did not meet the improvement goals after 2 weeks, we could either try one more time for another 2 weeks or take a severance package. I heard that nobody passed the performance improvement plan. In retrospect, it seems that it was really a layoff, but they just didn't want to call it a layoff for some reason. I wish they were more upfront about it. I consider this the one black mark in an otherwise great experience I had at the company.
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