Pros: It's an amazing experience being an intern at MathWorks India Limited.

Cons: You will not be imposed any specific task.

Pros: Great colleagues. Most I met were great to work with. If you're looking to move from a non-CS background to software engineering, it can provide you with a good transition, as they actively hire non-CS grads.

Cons: There are a lot of reasons why I would highly advise against joining EDG, and I have highlighted the main ones. * There is a high probability that you will not get the position you want once you transfer out of EDG. You can end up waiting years for a position to open up in your preferred team. Most people choose to transfer to whatever position is available rather than wait for their preferred position because the technical support (in theory 50% of the work, but often higher) aspect of the work ends up being so unbearable after around 9-12 months. * The department is constantly understaffed, and we are put under a lot of pressure to satisfy the department KPIs of resolving support tickets. This in practice meant pulling a lot of extra work to deal with the workload, and for a long time, even being asked to work on cases during weeks allocated to projects. * The managers are clueless and have limited experience with technical support. They do not seem to understand the challenges of technical support or the fact that most of our challenges stem from being understaffed. If it wasn't for our full-time Technical Support Engineer colleagues with their high-value experience and knowledge, we would be screwed. The managers just blame us for being overwhelmed with cases on "team efficiency." They would constantly come up with terrible ideas that don't work and create an atmosphere where short-term fixes and taking shortcuts (e.g., spending less time per case to resolve it) were encouraged implicitly. When these shortcuts would inevitably backfire and engineers receive low customer satisfaction surveys, the manager would act all surprised that it happened and chastise them. * Work-life balance can be a hit or miss. I had no issues and managed to get work done without working overtime, but I know a lot of people who had to work many extra hours. The main culprit of this was getting new responsibilities without adequate training or support to take on that responsibility. A common situation was when EDGers would be given the rotational team lead role and would work extra hours due to the high volume of tech support cases and the high pressure put on them to deal with it. * A lot of useless/outdated training and processes (which you often need to do during your project weeks). What ends up happening is that, in frustration, answers get copied from more senior staff who have already completed them. * EDG is an afterthought in the company, and it is seen as less important than other roles. An example is that for orientation in pre-COVID times, EDGers are put in the back of the line and can end up waiting over 10 months to complete their BPO (company orientation), while staff from other departments often have the option to do it in the first few weeks/months. * The way that management gets around their failures to hit KPIs is by deflecting the failings to the EDGer. Every year, a certain percentage of EDGers worldwide are laid off due to "performance reasons" (similar to the "hire to fire" policy that other companies use).

Pros: The Engineering Development Group is a special team at MathWorks with the following job role: There are two aspects to the job role: 1. Provide Technical Support to Customers 2. Work on internal projects **Technical Support:** You will be working on challenging technical issues with customers. The queries from customers will not be trivial, as they would have googled and read documentation thoroughly before contacting Technical Support. This role demands you to be proficient in multiple domains. For example, to understand a problem in "machine learning," one needs to understand the theory and also how the customer is coding it. I have worked at other companies previously, and it is very rare that an engineer will interact with customers directly. In most other companies, one will be shielded within a development team, without knowing where or how one's code is being used. This role provides an opportunity to improve your technical skills, communication skills, and leadership qualities. **Work on internal projects:** Application Support Engineers can choose to work in any of the following areas: * Software development team * Application Engineering * User Experience Engineering * Quality Engineering Depending on your interest, you can switch teams after completing projects. This offers high flexibility in exploring areas you desire. These two roles will be on two-week shifts. **After EDG:** Once the ASEs become experts in a certain area, they will be transferred to that product team as a developer, QE, or Application Engineer, depending on the ASEs' interest. **About learning:** MathWorks encourages its employees to engage in constant learning. There is dedicated time allotted to read books and discuss concepts with the team. There will be ample training available to ramp up on products and technology. Engineers will travel to the US headquarters after joining to learn about the company's culture and processes. **About the office environment:** There is a good cafeteria with free beverages, tea, coffee, and fruits. Enjoy free breakfast on Wednesday mornings and free snacks on Friday evenings.

Cons: Nothing major. Work from home is not encouraged, as the work demands a collaborative environment.