Pros: A good place to learn a product used heavily in the scientific industry.

Cons: Compensation is a bit lacking.

Pros: NOTE: This review is for the application support engineering role ONLY and does not reflect the rest of the company or other departments. Pros would include: * A safe haven for foreign nationals looking for a long-term career path and eventual citizenship in the US. They will do all the immigration paperwork for you. * Many social gatherings/events, generally positive work environment. * An opportunity to explore other departments within Mathworks and learn the tools.

Cons: Your experience in EDG may vary depending on your manager. Some managers are very by-the-book, while others are more laid back. * You're no longer an "engineer". Any notion or aspirations you once had of actually designing something cool is kind of thrown out the window. Instead, the focus lately has been transferring people to the "quality engineering" team where you will be doing software testing once you're done with EDG. To maximize the benefits of a future career path, choose your team wisely. However, most look for an easy opportunity to transfer out without any serious thought or consideration, while others are much more definitive about what they want (you’ll see senior EDG members who have been here for 3 years or more in this category). If you’re willing to work a little harder and brush up on C++, joining development instead of QE is a better career path (both pay and experience). * The company as a whole is obsessed with quantifiable metrics, more so with the EDG group. Tech support cases take more priority over projects for the sake of customer satisfaction. Example: Didn’t contact a customer for more than 1 business day? Send them an email explaining your progress, even if you have no progress to report. Long weekends are usually followed by putting extra people on tech support for the flood of email cases that comes in. Projects are the key to transferring out of EDG, but the irony is that sometimes tech support over-rules this, and you're forced to task-switch. * A member in EDG is expected to "contribute" to the team; however, the sudden growth of this department’s headcount has led to a deprivation of any sort of needed contribution. This usually leads to people coming up with very niche/useless "EDG-projects" that have little impact on actually helping anyone. Many meetings will be had, and usually nothing will come of it. Ideas spawned by managers might turn into a “pilot project” where they may test a new procedure out. Some of these projects are useful and can benefit the team, but it has been noted that a large majority of them just haven’t gone anywhere at all and are eventually killed because the idea was not-so-great to begin with. * Process. Oh, and a ton of meetings, many of which can be skipped, especially for more senior members of the team. * Try not to stick around for more than a year and a half in EDG. You’ll eventually have doubts about staying with the company over-all and wanting to do something else. Generally, your level of involvement in answering tech support questions will stagnate, and you’re encouraged to focus more on career development (picking up projects); however, you’ll still get blind-sided by tasks in contributing to the EDG team.

Pros: MathWorkers are friendly people and outstanding engineers. You will learn a lot working here, and many of your coworkers will become friends.

Cons: The MathWorks is a great company, but the Engineering Development Group is seriously flawed. These cons apply only to EDG and not MathWorks overall. In EDG, you are in a technical support role. On a typical day, you log in to the phone queue at 8:30 am sharp. You can't sign off until 5:30 pm. Sometimes your manager will listen to your calls. You have a scheduled lunch hour. You message your coworkers to tell them you are going to the bathroom. About once a month, you get a late shift, meaning you answer calls until 8 pm. None of this is explained during the recruitment process. Each day, you are either "on support" or not. You will quickly grow very tired of technical support, and time away from it is precious. There is a shadow economy where engineers swap shifts so that they can focus on professional development or take a bit of personal time. When you are in EDG, you are laser-focused on transferring out, which often happens after a year or more. Transferring entails applying for any of the non-EDG openings that are listed on the MathWorks careers site. You have to interview for a permanent role, and you will compete with both internal and external candidates. Your EDG manager gives final approval on your transfer. Occasionally, a hiring manager will make a job offer that is shot down by an EDG manager. Engineers feel pressured to take any opportunity that presents itself because they are afraid of being forced out by management and because they have been exhausted by the tech support schedule. EDG engineers are too talented to sit this low on the totem pole. They need to be given the whole story before they join.