MathWorks

The Engineering Development Group is a special team at MathWorks with the following job role:

There are two aspects to the job role:

1. Provide Technical Support to Customers
2. Work on internal projects

Technical Support:

You will be working on challenging technical issues with customers. The queries from customers will not be trivial, as they would have googled and read documentation thoroughly before contacting Technical Support. This role demands you to be proficient in multiple domains. For example, to understand a problem in "machine learning," one needs to understand the theory and also how the customer is coding it.

I have worked at other companies previously, and it is very rare that an engineer will interact with customers directly. In most other companies, one will be shielded within a development team, without knowing where or how one's code is being used. This role provides an opportunity to improve your technical skills, communication skills, and leadership qualities.

Work on internal projects:

Application Support Engineers can choose to work in any of the following areas:

• Software development team
• Application Engineering
• User Experience Engineering
• Quality Engineering

Depending on your interest, you can switch teams after completing projects. This offers high flexibility in exploring areas you desire.

These two roles will be on two-week shifts.

After EDG:

Once the ASEs become experts in a certain area, they will be transferred to that product team as a developer, QE, or Application Engineer, depending on the ASEs' interest.

About learning:

MathWorks encourages its employees to engage in constant learning. There is dedicated time allotted to read books and discuss concepts with the team. There will be ample training available to ramp up on products and technology. Engineers will travel to the US headquarters after joining to learn about the company's culture and processes.

About the office environment:

There is a good cafeteria with free beverages, tea, coffee, and fruits. Enjoy free breakfast on Wednesday mornings and free snacks on Friday evenings.

Nothing major. Work from home is not encouraged, as the work demands a collaborative environment.

Please keep up the encouragement for the employees.