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Great opportunity for ramped-up learning, but make plans to leave soon

Applications Support Engineer
Former Employee
Worked at MathWorks for less than 1 year
October 10, 2009
Natick, Massachusetts
3.0
Approves of CEO
Pros

Great platform for fresh graduates to learn.

A decent amount of freedom to choose what you want to do.

Cons

Downsides of this role? Well, after a year, maybe your learning curve becomes stagnant, and you want to move out of this role. Unfortunately, the organization is very conservative, so positions in your field of choice might not open up at all.

You are literally wasting half of your time doing technical support and talking to customers who mostly can't get anything done on their own.

More than half of the management is non-technical, so they have no idea of what they are talking about most of the time. Just smile and take it.

Huge disparity in pay scales for the same role. If you went to a branded school, you get a lot more than you deserve; performers are not rewarded aptly.

Advice to Management

Not all of the managers are out of sync. The ones that can think in their reports' shoes should be used as examples to learn from.

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