Nokia

• Some projects are technically interesting.
• If you like Nokia equipment, you will love this.

Unprofessional attitude: when you are new to the project, they ask you to start night shift even without having complete knowledge of the project and in some cases, without login credentials.

Poor communication among managers, employees, project management, and customers: every request is done via email. There is no ticketing system (Remedy, ServiceNow, etc.). Tracking and storing information is very rudimentary because of the lack of ticketing tools.

Network management doesn't know anything about ITIL framework and procedures. They work without following processes at all, improvising all the time. This leads to unpleasant and stressful situations, doing/undoing/doing/undoing your work over and over again.

Network management doesn't care about your opinion. You can suggest and propose new ways of doing things, but they will tell you, "it's not your scope."

English is the international language of doing business. Here, you can expect to send your emails in English and get the response back in Russian/Ukrainian/Polish, etc., creating huge problems/delays with communication.

Physical premises are very old and from time to time they suffer electrical and network issues.

• Adopt the ITIL framework to work.
• Listen to new proposals coming from employees.
• Try to generate a better working atmosphere.
• When working with international customers, you need to speak the universal language: English.