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Look at the name of your department carefully (support departments have names of operations or sustaining)

Senior Software Engineer
Former Employee
Worked at Proofpoint for 1 year
May 11, 2022
Toronto, Canada
2.0
Doesn't RecommendNeutral OutlookNo CEO Opinion
Pros
  • Compensation was very generous
  • Work-life balance was fairly good
  • Stock option plan is available if you stay long enough.
Cons
  • As I didn't follow my headline, my role was in the support area, which is a much different role than what I had worked on in the past.

  • Support uses Salesforce for defect tracking, which is good for identifying which customers are complaining of a defect, but it makes supporting the product from a bug tracking perspective more difficult.

Advice to Management

Be clear on what is expected for candidates that you hire. Make sure that they fully understand what their role entails (support or full-development) and they fully understand what will be required. Otherwise you may not get people who are fully on-board with the role assigned.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
3.0
Diversity, Equity, and Inclusion
4.0
Career Opportunities
2.0
Compensation and Benefits
5.0
Senior Management
2.0

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