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Service Company Mindset, no development, micromanagement in core principles of the company!

Software Engineer
Former Employee
Worked at Rakuten for 1 year
March 15, 2019
Bengaluru, Karnataka
1.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Laptop, Free food (which is not good).

Cons

Where to start?

  1. India Rakuten center is established for 24/7 monitoring only. Whether you have come from a full-stack background or backend, you will be handed over a support phone and asked to do application support. All the good development work is routed to Japan teams, and monitoring and support work is dumped to India.

  2. There is no tech stack here, just maintenance and filling up Confluence pages. Lots of Confluence pages.

  3. Strict timing culture, as followed in service companies.

  4. Asakai meetings on early Monday mornings are just a pure headache.

  5. Infrastructure is not good; there are no cabins, and some meeting rooms do not have tables and chairs, which can result in regular back pain.

  6. You can find micromanagement in Rakuten's core values (they will represent this as our unique culture), i.e., Japanese slave culture.

  7. They will trap you by giving you good money (of course) on your current offer letter.

Last but not least, if you don't consider my review or think I am over-exaggerating, you will definitely regret joining there.

Advice to Management

Why are you ruining people's careers if they don't have any work apart from application support?

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