I applied online. The process took 1 week.

• Zero interview prep: no context or prep materials were shared prior to the call, which is unusual for a global company.
• Lack of role clarity: recruiter lacked basic understanding of the CRM space and couldn't explain the role spec.
• Surface-level screening: for a senior CRM role, the only domain questions asked were basic and lacking context ("What’s your technical knowledge about CRM?" and "How would you decide what channels to use in a campaign?"), leaving it clear the recruiter lacked the background to evaluate strategic depth.
• Broken follow-up: the recruiter admitted she was unsure about the role expectations, promising to check with the hiring team and follow up. Instead, I received a generic automated rejection with zero feedback.

Advice to Management: Ensure recruiters know the actual scope of the roles they're screening for. When hiring a CRM Lead, the recruiter should be able to clearly explain whether the focus is hands-on technical execution or strategic leadership. Also, train your talent team to follow through on promises rather than hiding behind automated rejection emails.