Salesforce

• Team (the peers on my team were awesome, but all management was awful)
• Compensation (you end up paying for it in the long run)
• Benefits (comparable to other large companies)
• ESPP was nice
• Snacks (yay?)
• Swag (if you enjoy being a walking advertisement)

• Work-life balance is terrible.
• They took the alcohol away because they hire alcoholics.
• Everything is a snowflake and not scalable (they will eventually figure this out, and it will hurt when it matters).
• Incompetent management (mid and senior level - how are these people getting hired/promoted?).
• Too much management, so nothing actually gets done.
• CAB/change management is incompetent.
• Dev does not seem to know how to make their products stable or supportable.
• Infrastructure does not seem to know how to make their environments stable.
• Meetings (let's have a meeting about a meeting, and we will schedule a meeting to discuss the meeting).
• Internal Salesforce recruiting/hiring is worthless.
• Indy Tower move provides no benefit to employees and worsens work-life balance.
• Commute worse now since the move to the ivory tower.
• Pay for your own parking (penalized for not living in the city).
• No real room for growth within Marketing Cloud for SREs.
• Worst career decision I have made from a skill set perspective (no marketable skill set growth outside of the company).
• Company liberal agenda constantly shoved down your throat.
• Employees placed into a silo.
• Mandatory holiday work for Marketing Cloud so other companies can send more spam to people who do not want it.
• SRE team mandatory weekly on-call rotation recently went from 4 weeks/year to 15 weeks/year (yes, seriously, and that is the main reason I quit Salesforce for a real #dreamjob elsewhere).
• The company itself provides no real benefit to society, so they allow employees to volunteer to feel fulfilled on the inside, but really, it is a thinly veiled attempt at marketing and promotion of the company.
• Stressful workplace.
• Job titles are made up.
• Open office concept is detrimental to productivity and health in general.
• Cult feeling with all the internal lingo.
• Ridiculous amount of money spent on unnecessary things, but then they take away the small amount of money they contributed to parking costs, which is a necessity.
• Giant corporation now... culture cannot keep up with acquisitions. News flash: people are different in different parts of the country and the rest of the world. Company needs to just admit they are the same as other giant corporations.
• No longer feels like an innovative/entrepreneurial/start-up company (Now we just buy those kinds of companies, even if it doesn't make sense. I'm looking at you, Quip.).
• The company has never told a customer no, even when they needed to do so, and the company is feeling it.
• Company seems to reward bad client behavior instead of correcting it.
• I am tired of typing, but there are definitely more cons than pros.

Live the values you preach.

Stop making your employees' lives worse instead of better.

Indy is a small tech community, and once word gets out, which has already begun, you will experience a much harder time than you already do recruiting talent and, more importantly, retaining talent.

There are numerous local, successful startups sucking top talent out of the Marketing Cloud. The best employees and thought leaders are leaving in droves. I do not expect this to stop anytime soon.

The brain drain continues, and talented employees are being replaced with less talented, cheaper labor, like Bob.

Additionally, the client support experience is a nightmare now that you began replacing skilled engineers with unskilled, low-cost overseas workers who can barely speak/write/comprehend English. The core support model is flawed.

ExactTarget's support model was far superior before you gutted it.

Not everything core does is the right way to do things. The sooner you figure that out, the better. I would not be surprised to find more clients leaving for better support experiences elsewhere.