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Great company, happy employees, underdeveloped internship program

Software Engineer
Current Employee
Has worked at Salesforce for 1 year
July 30, 2017
4.0
RecommendsNeutral OutlookApproves of CEO
Pros

Freedom to move around between teams.

Challenging work, should you choose to pick it up.

Accepting environment, diverse company.

Lots of perks, nice offices.

Plentiful opportunities for promotion, provided you put the work in.

Employees seem to generally be happy and to genuinely enjoy their work.

Cons

The internship program at my location was relatively unstructured. Some interns were given concrete projects to work on, while others simply picked up tickets and worked on them.

At the end of the internship, management will compare the interns' performance. However, how can they adequately do so when some interns had concrete goals and others didn't?

Engineers rotate through an on-call position, and there were enough fires for engineers to be paged in the middle of the night frequently. Engineers waking up in the dead of night to fight fires was regarded as a normal, expected thing.

Sometimes, making small changes takes an inordinate amount of time due to the great amount of process that accompanies the ticket-solving process. At times, it took over two weeks of communication between product teams and engineering teams to agree on a trivial fix.

Advice to Management

Work on a more structured, uniform intern program.

Hire more security engineers, as my location was severely understaffed in terms of our security team.

Promote a better work-life balance by minimizing the need for late-night firefighting.

Be more assertive with small changes, rather than relegating to product for nothing more than CYA.

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