The interview process involved a telephonic screening with the director, followed by a three-hour in-person interview with two managers and one round with an architect. Midway through the conversation, the director mentioned that if everything went well, we would talk again at the end.

The director's tone suggested a positive outcome for me. I informed him that I held another offer and did not want to disappoint that company, urging him to proceed quickly if they wished to hire me. The next morning, HR called and scheduled an interview with the director in the US. This conversation also seemed to conclude on a positive note.

After the interview, nobody called me for a day. I waited, and as I didn't have HR's contact information, I managed to reach someone who said they would look into it. With great difficulty, I explained that if I didn't hear back within a couple of hours, I would lose the other offer I held. This person assured me that HR would call within half an hour to discuss all offer details.

This was a crucial time, as I had another interview to attend and another company waiting for my confirmation on their offer. The HR representative from ServiceNow did not call, and no one responded. I missed my other interview, believing HR would call.

I found it difficult to believe that a company as large as ServiceNow would behave this way. Upon reading reviews on Glassdoor, I discovered this is a common practice among the ServiceNow HR team. It is deeply disappointing that they do not consider a candidate worthy of a simple call to communicate their status.

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