Pros: Good benefits and compensation, nice building.

Cons: Too much focus on pleasing the executives and not the customer. Everyone walks on eggshells. No work-life balance, constant pushing for more and more work. This place is a revolving door; do not work here if you are looking for longevity or to be valued. Everyone is temporary. The company will be good because customers like the service and the product, but employees suffer. Managers are too busy trying to keep their jobs and running around in circles to actually help anyone. Also, IT and Travel are getting cheap. Hotel room sharing? Really? No company holiday party, it was canceled a couple years ago and now they do some weird hot cocoa event in the lobby during work hours that everyone is too busy to go to anyhow.

Pros: Great company with a good reputation. Talented engineers put in extra time to produce results.

Cons: The Employee Experience has talented engineers, but they are leaving the team because the new intermediate leadership team does not understand the culture of ServiceNow. If the new director does not like somebody, he leaves them hanging in limbo for months, and some employees left the team on their own and joined other teams within ServiceNow. The contract employees are not treated well. Some contractors found their last day was Friday when they showed up for work on Monday and discovered that their badge did not work. The senior leadership seems to be completely oblivious to the lack of professionalism. Some engineers are staying only because they do not want to leave because of stock options, even if the environment is toxic.

Pros: A fantastic and successful product. Supportive and friendly colleagues. Plenty of interesting and challenging work. Salary and benefits are very good, and hard work is rewarded. A great employer all round.

Cons: I honestly cannot think of anything negative to say. I've worked in the industry for 14 years, and this is by far the best company I have worked for in all aspects.