Taro Logo

Beware the OTE

Cloud Solution Architect
Current Employee
Has worked at ServiceNow for 9 years
March 24, 2025
Santa Clara, California
3.0
RecommendsPositive OutlookApproves of CEO
Pros

I've had a long and often rewarding career at ServiceNow.

ServiceNow stuck with me through a personal tragedy, which required FMLA time and inconsistent business hours for over a year.

This company is "going somewhere," and that always makes the work more interesting along the way.

I've met hundreds, if not thousands, of smart, interesting, caring people that really want to do their absolute best alongside one another. There are few people that are dead weight, and those types don't last long here.

Cons
  • I'm getting off-shored. They can hire 3-4 people in India for what they are paying me.

It isn't directly called this, but that's what is happening.

  • Even though I'm told my performance for 2024 was "just fine," they have held my bonus payout for 2024 as part of my transition/pending separation.

It seems like a "claw back" that costs me $10-15k (after taxes).

Moral of the story: They might pay you $0 for OTE (even if the company does well) if they can think of an excuse before the check is written 2 months later after what you did to earn it has happened.

Advice to Management

This is a tough thing for me to write. I have nothing but fond memories of ServiceNow, and I'm told there's nothing I could have done differently to stay employed there. "You did nothing wrong!" is what my area VP tells me, but I'm getting screwed pretty hard in spite of that statement or the "People Pact."

Is it ethical to have a bonus pool of 105%, tell an employee they did "nothing wrong," and pay them $0 for 2H24 when you let them go before the bonus check should be paid? After all, you already got the labor enabling the 105% bonus pool.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
3.0
Diversity, Equity, and Inclusion
5.0
Career Opportunities
5.0
Compensation and Benefits
3.0
Senior Management
5.0

Was this helpful?

ServiceNow Interview Experiences