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High pressure, lots of stress, very demanding. It burns you out

Engineer
Current Employee
Has worked at ServiceNow for 2 years
November 8, 2014
Egham, England
1.0
Doesn't RecommendNeutral OutlookNo CEO Opinion
Pros

Salary is above market rate, although they are smart with the stock options. You have to stay a year at least to cash in some of the shares, a way of keeping people on board who would otherwise leave even before a year.

Cons

Extremely stressful and demanding job. Long hours include more weekends than they should. There's a continuous shortage of staff due to recruitment not keeping up with the growth of the customer base. It's not compatible with family life at all and burns you out fast.

Some teams have less pressure than others, and people do not tend to stick around very long in the teams where the pressure and stress is the worst.

The management refuses requests of moving teams internally unless someone is already working there for 1.5 years on average (a long time to stick around if someone is burning out).

Despite opening up locations internationally, they do not promote or allow transfers to other locations.

Possibility for any sort of promotion is very restricted. They prefer that people stick around in their role for years, no matter how good they are (at least in Europe, this is the situation).

Advice to Management

A ridiculous workload burns people out and drives them away. You have to review this and take action. There is already a shortage of staff, existing staff are planning to leave, and you cannot recruit and train up new staff fast enough. Eventually, the consequences will follow and hit hard. Watch out and take action.

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