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Be prepared to be constantly pressured and evaluated

Senior Software QA Engineer
Current Employee
Has worked at ServiceNow for 4 years
July 29, 2025
Santa Clara, California
3.0
Approves of CEO
Pros

Salary is good, however not good enough to cover all the unrealistic wishes of leadership. Unlimited PTO, but it feels like in many teams it’s not.

Cons

Since recently, they have started micromanaging all people. Every week, managers tell you that you are not good enough and need to do more. There is a lot of unplanned work, but it is required to be done. At the same time, they do not change OKRs and expect this extra payload to be completed along with the initial goals. All the questions and attempts to share concerns with management end with them saying we don’t care, do what they said. It’s hard to take PTO during release periods (6 months of the year). And management is pressing even remote employees to go to the office.

Advice to Management

If you want drastic changes, do the research on your employees' struggles, including personal items. Help them to mitigate this, and they will perform like never before.

Increase base pay so all parents can cover astronomical daycare costs. Don’t push people to do something they were not assigned to when hired. Stop throwing people into different teams every six months.

The processes aren’t sustainable, and the mental load isn’t manageable.

Additional Ratings

Work/Life Balance
2.0
Culture and Values
2.0
Diversity, Equity, and Inclusion
2.0
Career Opportunities
2.0
Compensation and Benefits
3.0
Senior Management
2.0

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