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Perfect place to end your career

Software Engineer
Current Employee
Has worked at ServiceNow for 6 years
June 3, 2023
San Diego, California
2.0
Doesn't RecommendPositive OutlookDoesn't Approve of CEO
Pros

Nice office with a lot of snacks, wellness days, permissive time off, and WLB depending on the team. NOW stock has been good.

Cons

Dysfunctional organization that is disconnected and delusional. You will be working with either outdated or proprietary technologies. What you learn here will mostly be useless elsewhere.

Convoluted code and the platform architecture is a nightmare. It does not follow any principle and it lacks consistency. Software components are tightly coupled and extremely fragile. A code change in one place can cause an unpredictable failure elsewhere.

Instead of addressing the root cause, underlying issues are often solved by adding more processes, which leads to more busy work of pressing buttons and bureaucracy.

Mediocre management that plays politics and deflects responsibilities. Most of them are "managers" but aren't leaders; they don't motivate and command respect. Cracking a whip is the same as leadership.

Senior management does nothing to address the Pulse survey feedback. The same feedback is repeated year after year. It's getting old.

Remote work has been productive, but now everyone is required to return to the office for the sake of "collaboration."

It is really difficult to stay motivated when you are not learning anything valuable besides bad practices and what NOT to do.

Advice to Management

Stop tooting your own horn when the engineering organization is dysfunctional and demotivated. Start hiring competent mid-level leaders who have the courage to speak up, tell the truth, and make changes. You are running a tech company, not a cult.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
1.0
Diversity, Equity, and Inclusion
3.0
Career Opportunities
2.0
Compensation and Benefits
4.0
Senior Management
1.0

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