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Great Benefits, Rough Software

Senior Software Engineer
Current Employee
Has worked at ServiceTitan for 2 years
December 5, 2024
Richmond, VA
3.0
Doesn't RecommendPositive OutlookApproves of CEO
Pros

Pay is great; unlimited PTO; 4.9/5 start; health insurance (prices went up a bit this year, but still really good); very relaxed work environment; lots of tool automation.

Cons

Automation tools in GitHub are extremely slow and will stop on broken unit tests, which may hide other broken tests down the line, requiring multiple runs to see everything that broke.

The monolith project takes ages to spin up and begin working on.

My work laptop has 64GB of memory, and it is not even close to enough to run everything I need on a daily basis. There are days I need to run 5 C# applications with an additional 2 UI projects. I've had to limit the amount of memory my Docker containers can use to help mitigate my VS from crashing due to lack of memory.

There are instances where VS is already 'loaded' but doing stuff in the background, and even just scrolling the current file causes the machine to freeze up and take a while.

The deployment process is an absolute nightmare to try and wrap your head around. So many dates about when things are being locked down and have to be tested by. It feels like every 2 weeks there's a new deployment deadline that takes QA resources away from the team.

The communication between teams is very much on a 'need to know' kind of basis, where I've asked managers who have been at the company for 5+ years how something works on a high level and they have no idea. Due to the lack of cross-team communication, I feel there is a severe lack of growth opportunity here at ST. I definitely have days where I feel like a 'Code Monkey'.

Advice to Management

The non-technical side of the company is dare I say, perfect. The pay is great, unlimited PTO and actually meaning it is wonderful. The health insurance and everything else really shows that they care for their people.

On the other hand the technical aspect of the job is an absolute slog to get through on a daily basis, so maybe that's why the offerings are so great. The monolith is 100% the reason the technical world has decided not to do things this way. Even the microservices at ST aren't truly microservices, and they are still extremely dependent on the monolith.

I'm not going to say "oh just rewrite everything to make it faster" because that'd be impossible with all that you have going on. However I think you need to take a long hard look at how you can start separating the pieces of the monolith so that they run independently from one another.

Additional Ratings

Work/Life Balance
4.0
Culture and Values
5.0
Diversity, Equity, and Inclusion
5.0
Career Opportunities
1.0
Compensation and Benefits
5.0
Senior Management
3.0

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