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High-scale engineering with organizational communication challenges

Senior Software Engineer
Former Employee
Worked at ServiceTitan for 9 years
June 5, 2026
Yerevan, Yerevan
4.0
Neutral Outlook
Pros

• Technical Complexity: The company works on challenging, high-scale engineering problems that provide excellent opportunities for professional growth. • Impactful Products: You have the chance to build tools that directly improve the daily workflows of thousands of users in service-based industries. • Architecture-First Approach: There is a strong focus on technical standards, including the use of RFCs, mentoring, and rigorous architectural planning.

Cons

• Communication Gaps: The organizational communication, particularly regarding personnel changes, can feel abrupt and lacks the transparency that one would expect in a senior-level environment. • Unpredictability: Processes related to employment status changes may occur without warning, which can create an atmosphere of instability for team members. • Managerial Disconnect: There can be a disconnect between leadership decisions and the immediate management team, which can impact team morale and trust.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
4.0
Diversity, Equity, and Inclusion
4.0
Career Opportunities
5.0
Compensation and Benefits
5.0
Senior Management
4.0

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