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Abusive Clients, Low Pay, Burnout

Launch Engineer
Current Employee
Has worked at Shopify for less than 1 year
August 10, 2022
1.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Splendid coworkers. Trips sometimes. League benefits. Food credits sometimes.

Cons

The organization uses you as a stomping ground for its biggest clients. The job is incredibly hard, and the pay is extraordinarily low. There are talks of pay raises, but they have been delayed so many times.

Only white people are in leadership, and the few women of color in middle management roles barely get a say or seat at the table. Racial microaggressions happen all the time, and if you're a woman, it's 100x worse. The company will allow clients to berate you so they can keep their $2,000 a month revenue from them.

The working hours are long. You wake up and start working from your bed because the pings start coming in early. You end up staying online until about 8 or 9 PM every day, and you even have to work on weekends or during your time off. You aren't allowed to suggest too many boundaries with your clients; a few times, you'll even be expected to be in Slack channels with them.

They call themselves an organization that "Thrives on change," but as soon as processes start showing promise, they change things recklessly to give random people promotions. For example, my coworkers planned this amazing conference in Miami, where people gained an understanding of each other, and there was a lot of work done to align multiple teams. What happened when we got back? Folks who were jealous that they didn't get to go on the trip decided to reorganize the entire company and split up everyone who bonded and aligned. It made no sense at all.

You get no breaks, not even lunch, expected to work 24/7.

1,000 people were laid off with no empathy. Those who didn't get laid off had to pick up the slack. No counseling for those with survivor's guilt or talks of allowing us to take a break.

Lots of favoritism; some people will get assigned all the easy clients while others get more complex ones. Overall low pay, racial microaggressions, crazy hard work, abusive clients. 100% not worth it. Shopify is all hype and nothing more.

Stay far away.

Advice to Management

Don't tell us to pick up the pace; y'all gotta pick up the pay.

Additional Ratings

Work/Life Balance
1.0
Culture and Values
2.0
Diversity, Equity, and Inclusion
1.0
Career Opportunities
1.0
Compensation and Benefits
1.0
Senior Management
1.0

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