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Not what it used to be

Quality Assurance Analyst
Current Employee
Has worked at SoFi for 9 years
April 5, 2023
Healdsburg, California
1.0
Doesn't RecommendNeutral OutlookApproves of CEO
Pros
  • Remote and hybrid options
  • Good benefits
  • Some flexibility in schedules
Cons
  • Subpar pay (for the amount of work you're expected to do)
  • Upper management only sees data, not the people that work for them.
  • Upper management creates fake problems to solve to look like a hero.
  • Blatant favoritism.
  • No advancement opportunities for CA employees due to cost.
  • Exhaustive communication review overload with understaffed teams.
  • Gaslighting is insane.
  • Unrealistic expectations to finish workload leave us scrambling at the end of each month.
  • Hard to take what little PTO we earn.
  • Managers spout that accountability is being held, but anyone can see the inconsistencies in certain team members on a monthly basis.
  • Upper management doesn’t listen to their employees and is completely unapproachable.
Advice to Management

Take some time to do the jobs you’re requesting with the metrics you’ve set.

Spend a day or two in the shoes of your employees. While data is important for improvement, the morale of your staff will determine overall performance. Happy employees = happy members.

Stop creating unnecessary issues and stop gaslighting your other managers. Keep your promise of employee development so employees can move up rather than move out, and stop treating tenured employees like new hires.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
3.0
Diversity, Equity, and Inclusion
4.0
Career Opportunities
1.0
Compensation and Benefits
3.0
Senior Management
1.0

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