I met with an STL at a local store, followed by two phone interviews with two STLs. Next, I had a phone interview with a DTL, and then with HR.

All of my interviews were conducted over the phone. Everyone I spoke with was extremely nice and friendly, and they genuinely want you to succeed!

Prepare 7-10 leadership stories. These can be about a sport you played in high school or college, or a group project where you had to take charge.

Remember, becoming an ETL is about leading a group of individuals, so that's what they're looking to hear about! They are seeking positive, upbeat, and motivating individuals.

Tell me about a time you...

• Gave great customer service
• Made a mistake with significant impact
• Had a difference of opinion but maintained a professional relationship
• Leveraged a team or individual to accomplish something
• Had to deliver constructive feedback (They want to hear that the person DIDN'T take it well; how did you handle it?)
• Had to use active listening
• Had to take initiative to solve a problem
• Had to consult others on a decision that would affect them
• Received feedback you weren't expecting and how you handled it
• Changed your day-to-day activities because of a long-term goal
• Remained optimistic in the face of difficulties
• Had to have a discussion to change a process to make it more efficient