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Company concerned about AHT

Quality Analyst
Current Employee
Has worked at TikTok for 4 years
August 2, 2023
Dublin, County Dublin
3.0
Pros

Not affected by recent tech layoffs, multicultural environment, hybrid work.

Cons

The company is too concerned about reaching AHT metrics regardless of employee wellness. Quality Analysts are essentially moderators with no development of skills or possibility to grow.

Advice to Management

Being more transparent with employees.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
3.0
Diversity, Equity, and Inclusion
3.0
Career Opportunities
2.0
Compensation and Benefits
3.0
Senior Management
2.0

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