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No career growth

Quality Assurance Engineer
Current Employee
Has worked at Toast for 4 years
January 9, 2025
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

The company is progressive and diverse.

The company has better benefits than most others I've worked.

Cons

The QA org was dissolved about 10 months ago when they laid off 550 people.

They are pushing to remove QA as a role altogether with a focus on AI and automation, and have been moving that way for the last two quarters.

They don't care about their employees' opinions and have moved forward with a return-to-office mandate.

I was explicitly told that QA had no career growth in the company. There is no career growth at this company for QAs, managerial or otherwise.

The company also has a history of retaliating against dissenting opinions from that of the leadership.

The leadership fears criticism and will often deflect and deny that there are any issues, and make unreasonable demands and deadlines.

Advice to Management

Eliminating QA altogether and focusing on AI are two mistakes that will degrade the quality of the product and the customer experience.

The leadership is out of touch with the reality of work within the company and is making decisions that the majority of employees disagree with.

Additional Ratings

Work/Life Balance
2.0
Culture and Values
3.0
Diversity, Equity, and Inclusion
3.0
Career Opportunities
1.0
Compensation and Benefits
4.0
Senior Management
2.0

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