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Good company, lots of room to improve

Engineer
Current Employee
Has worked at Twilio for 2 years
May 1, 2019
San Francisco, California
3.0
RecommendsPositive OutlookApproves of CEO
Pros

Great product and work-life balance.

Smart co-workers.

Senior leadership is very inspiring, and employees seem excited to be part of a growing company.

Cons

There is a tribal culture within the engineering orgs. Teams seem to focus on their deliverables, and there isn’t much focus or priorities given to unblock or help other teams. Although upper management says we want to get rid of tribal culture and focus on the bigger picture, the ground reality is completely different.

As the team and company grows, there seem to be silos of information stacked amongst few ‘key’ old-timers, and very little is done to disseminate the information. The tribal culture makes it even worse.

Advice to Management

I like all the talk about getting rid of tribalism, but the ground reality is very different. Please take an internal survey if you think it's not a problem anymore.

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