Uber

Flexibility, but with lots of issues.

Uber has very bad service. Customers are not given any consideration.

I once had my account suspended on the app despite having a very good rating from customers. I received a message saying that I would be contacted. Uber did not say when. I had to wait because there was nothing I could do.

Then, when Uber decided to contact me, I was told that someone had said that I was driving another car. So, when I asked who, I was told that it was confidential. So, I asked what car, what color, and I had the same answer.

The Uber agent asked me to explain myself. I said that it was really easy to double-check that, since the car had three cameras and that it was a rental car. So, the agent opened the app within the minute without even checking what I said.

Today, I again had my account suspended and I am told that someone would contact me. I spoke to an agent from Uber who said he could not do anything and that they had a department that deals with suspended accounts that no one could get in touch with.

What a poor service. I understand why the UK Government is so unhappy with Uber. They are offering a very poor service in comparison to how much they are making from their customers. Uber is making money with drivers but does not act as a business company, but rather as a predator.

Regards