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Interesting work with great amenities, but deep pockets of toxicity

Applications Support Engineer
Current Employee
Has worked at Verizon for 1 year
October 25, 2018
Playa Vista, California
2.0
Neutral Outlook
Pros

Interesting work somewhere near the cutting edge of streaming services sales and delivery. Quite a few very smart people. Company posture seems committed to diversity and gender equality. Average salaries. Good supplemental amenities like free, hot catered meals and subsidized gym membership. They leverage all of parent company Verizon's benefits plans and perks. They occupy some very nice (rented) facilities.

Cons

Knowledge hoarding by long-timers to protect their jobs.

In support, at least, training is a bad joke, consisting mostly of "go read the wiki."

No checks and balances on toxic employee behavior. Management turns a blind eye to bullying and friction. Middle management is particularly apathetic to employee issues and problems. Mine even refuses to make eye contact with his direct reports. There is no issue arbitration resource. There is NO teamwork. Just a loose collection of lone wolf resources. This is not a good way to run a department.

Company actions are not consistent with company messaging about fairness and "employee well-being."

Advice to Management

Change reporting structures.

Survey the effectiveness of your middle management as ranked by their direct reports.

Address and prosecute the bad behavior of toxic employees.

Create an anonymous issue reporting mechanism.

Start listening to your employees.

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