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Quality Control Manager for Winback Department

QUALITY CONTROL MANAGER for WINBACK Department
Former Employee
Worked at Verizon for 4 years
June 29, 2015
Las Vegas, Nevada
4.0
RecommendsNeutral Outlook
Pros

Verizon was very motivated to win back customers, which made my job more rewarding and kept me busy, as well as sharpened my sales skills.

Cons

The big business department was very aggressive and actively took away winback customers in an effort not to pay commissions to sales agents. This made it difficult for me to do my job and maintain a positive relationship with many sales reps.

Advice to Management

Be willing to pay out commissions even if residuals are denied due to the circumstances of the contractual relationship, as long as the result is value-adding to Verizon in the long run.

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