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Good Name, Bad Customer Service

Solutions Architect
Current Employee
Has worked at Verizon for 6 years
February 11, 2024
Dallas-Fort Worth, Texas
2.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

Name recognition, vendor exposure, tech specialties

Cons

Extremely poor post-sales customer experience, very tedious internal processes, low pay, poor career growth opportunities.

Advice to Management

Streamline processes and dramatically improve post-sales customer support.

Additional Ratings

Work/Life Balance
1.0
Culture and Values
4.0
Diversity, Equity, and Inclusion
4.0
Career Opportunities
2.0
Compensation and Benefits
2.0
Senior Management
3.0

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