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Multitasking and Angry Customers

Front End Associate
Current Employee
Has worked at Walmart for 1 year
April 29, 2022
Apopka, Florida
3.0
Doesn't RecommendNegative OutlookNo CEO Opinion
Pros

Staying busy, developing communication skills, and learning how to de-escalate customer worries, etc.

Cons

Like anywhere else, about 20% of the employees do all the work, while the other 80% just stand there with an attitude. The scheduling is horrible and could definitely be done differently, to the company's benefit. We are not able to put up signs letting customers know which machines take cash, which results in angry guests. A lot of work to keep up with, all while helping customers every second because, for example, you need my "approval" for even buying things such as scissors. They seem to do the most for the least here and only stay in the problem, not ever listening to potential solutions (management, I'm referring to).

Advice to Management

Listen to employees' suggestions and concerns. They are actually out on the floor hearing what the customers want.

Most of the suggestions cost nothing to the company.

Also, hold employees accountable. Don't let things go just because it would mean more work for you.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
3.0
Diversity, Equity, and Inclusion
5.0
Career Opportunities
2.0
Compensation and Benefits
2.0
Senior Management
2.0

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