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Sr. QA Analyst

Senior QA Analyst
Current Employee
Has worked at Wells Fargo for 2 years
January 15, 2016
San Francisco, California
5.0
Recommends
Pros

Benefits (but cost creeping up and coverage creeping down each year), good morale from both management and coworkers, and honestly, a great company.

Cons

Cross-selling is the only focus now. Employees who are great at their job in every area that should matter are being fired if their cross-selling results aren't meeting the ever-ridiculous quota (which continues to rise). You may not have a job next month. Expectations for customers to say yes to cross-selling leave you with no real control of your job security. Stress!

Advice to Management

Cross-sell expectations are going to destroy the customer's experience after all tenured employees are fired. All that will be left are employees that cross-sell and could not resolve a true complex issue.

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