Pros: We are shipping features. We are paying down technical debt. We are becoming a real AI leader in Customer Service. The site is stable. Sales & Success seem better run.

Cons: Work-life balance is not what it was. The CEO talks about AI too much. We keep buying companies overseas, leading to more early mornings, more late nights, and more integration.

Pros: Community: In my few years here, I have enjoyed working with my peers and leaders. Awareness: In my experience, leaders and managers have been self-aware and can admit when they mess up. Reason to be hopeful: The past few months have been quite tumultuous for the company, but I feel the people here are still supportive of our products and the impact they have for our customers.

Cons: - Lack of process: It feels like both at the company-level and team level, processes are broken and old habits are difficult to change. - Distrust in leadership: After acquisition drama, there is a general sense of distrust in our top leadership.

Pros: • Flexible hours and work environment • Attention paid to a healthy work-family-life balance • Nice snack options • Access to a wide variety of technologies • Back in the day, the 'chill factor' was great, but it's high tension now.

Cons: • Passive-aggressive leadership. • No commitment to seasoned employees. • No follow-up or accountability on negative performance reviews, if they are one of the 'cool kids' – particularly if the 'cool kid' is in management. • High turnover and some aloof, ineffective managers that leave their team in disarray. • High turnover has encouraged sloppy hiring of people who name-drop and speak only in industry buzzwords with little comprehension or deep technical ability; narcissists are superb at charisma and conning, working their way up the social ladder. • Younger, arrogant managers talking down to seasoned engineers and colleagues, causing friction and lack of trust between teams and employees. • Huge attrition rates and technical debt with the loss of great colleagues, now that we have gone public (IPO). • Non-comparable pay for Silicon Valley, despite experience level and ability; high pay goes to the 'cool kids' with the 'flashy outfits' and 'friends' in high places. • Candid but respectful voicing of concerns can either fall on deaf ears or receive secretive retribution towards the employee who brought up the issue; walking on eggshells has become a common theme behind the scenes. • Tribalism: certain groups receive all the goodies, attention, and perks, while others are ignored; cliques are easily formed, similar to high school or college. • Neighborhood environs are quite depressing and disturbing; they do not contribute to a positive start to the day, especially when I have had to witness shootings, stabbings, overdoses, public defecation, robbery, and physical assaults – including of myself and my colleagues – just walking to and from work. When colleagues have brought up physical assaults and abuse they have received in the neighborhood, "Community Outreach" and upper management have downplayed their concerns and told them, "Maybe they should be more considerate of people in need" and "take a walking tour to better get to know the neighborhood." They assume the worst of the person and negatively attack their character as a non-charitable person. Of course, these same people do not live in the neighborhood, some do not even live in the city, and are quick to dismiss employees' fears and valid safety concerns in the name of political correctness. Why do honest people need to be attacked?