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Zendesk is getting its mojo back

Engineering
Current Employee
Has worked at Zendesk for 2 years
August 8, 2025
San Francisco, California
4.0
RecommendsPositive OutlookApproves of CEO
Pros

We are shipping features. We are paying down technical debt. We are becoming a real AI leader in Customer Service. The site is stable. Sales & Success seem better run.

Cons

Work-life balance is not what it was.

The CEO talks about AI too much.

We keep buying companies overseas, leading to more early mornings, more late nights, and more integration.

Advice to Management

Stop talking about an IPO few employees have any stake in.

Additional Ratings

Work/Life Balance
3.0
Culture and Values
4.0
Diversity, Equity, and Inclusion
4.0
Career Opportunities
5.0
Compensation and Benefits
3.0
Senior Management
4.0

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