Manager, Technical Success • Current Employee
Pros: None from my perspective. Zscaler is quickly becoming an obsolete company.
Cons: The main reason that Zscaler continues to decline is because of the incredibly poor management and "leadership" teams. They've taken an energetic, upbeat, and cutting-edge team and turned them into a unmotivated, demoralized, and unappreciated collective of workers, most of which are already looking for other jobs.
Leadership does not believe in customer success or professional services teams and constantly refers to them as "liabilities". This is also shown in that they no longer care about involving these teams with the company SKO or even regional team meetings that they've promised would be soon for the past two years. Morale on customer success and professional services teams are at a historic low because the current chief customer officer and his lackeys do not care about the teams doing the work. They would rather outsource implementations to third party companies and make professional services clean up the mess they create once the customer then comes back complaining about a broken implementation. Pathetic outcomes created by even more pathetic "leadership", who operates only on fear and micromanagement.
Zscaler continues to fail because the wrong leaders are in power. Attrition will continue to expand (either through resignations or from the rolling waves of layoffs that management does without notice).
Working here is hell and you don't know from one day to the next if today is the day some "leader" you've never met decides that you're no longer needed.