Zscaler

Great on-boarding process. Zscaler knows how to bring on new hires and get them up to speed, even during the COVID-19 pandemic.

They got me what I needed (laptop, credentials, etc.) a few days before my official start date, which let me hit the 1st day running.

Team collaboration platforms are great.

Team culture is fantastic. People are open to observations from the 'new guy,' as well as dumb questions that inevitably get asked from the 'new guy.'

I'm really looking forward to my next 90 days and beyond!

Some areas for improvement could be: Internal documentation management is confusing and fractured. There's a lot of documentation, but it's everywhere and not clear what is definitive and most up-to-date.

The surge in new hires means there are a lot of new people to the sales process, selling the solution without a complete understanding of either the process or the solution.

A lot of hands are required to sell, which is confusing. The sales process is well thought out at the high-level, but at the lower levels, it needs more work.

Review the sales process and the real need to ask for a 2+ hour Architectural Workshop (AW) with high-level and expensive client personnel. That's a high-value meeting and takes more pre-work than is described in the sales engagement process as it is written today.

RSMs and SEs flounder and push from Next Best Offer (NBO) to AW too soon. They don't have the customer background, pain, or objectives clearly enough defined to make the AW an experience that drives towards a coherent objective. Often, it's very organic, and the outcome is indeterminate.

Another point is the default offering of a Proof of Value (POV) is passé – or should be – for a market-leading SASE solution provider. It smacks of a new and unproven solution. We should only offer POVs if gaining further trust on specific use cases is warranted.