Field Service Automation Engineer

Abbott, a leading global healthcare company with over 114,000 employees serving more than 160 countries, is seeking a Field Service Automation Engineer for their Los Angeles operations. This remote-based position offers an exciting opportunity to work with cutting-edge laboratory automation systems while making a meaningful impact in healthcare.

The role combines technical expertise with customer service excellence, focusing on maintaining and supporting automated laboratory systems. As the primary point of contact for automation accounts, you'll handle both technical support and customer experience management. The position requires a unique blend of technical troubleshooting skills and relationship management capabilities.

Key aspects of the role include providing both Level I and II technical support, implementing quality systems, conducting customer training, and maintaining system performance. You'll be responsible for resolving hardware, software, and reagent issues, with Level I support handling quick fixes (under 1.5 hours) and Level II addressing more complex problems.

The position offers an attractive compensation package ranging from $31.60 to $63.20 per hour, along with comprehensive benefits including free medical coverage (with wellness assessment), generous retirement contributions, and innovative education benefits like tuition reimbursement and the Freedom 2 Save program.

Abbott stands out as an employer, recognized as one of the most admired companies globally and consistently rated as a great place to work across multiple categories including diversity, working mothers, female executives, and scientists. The company's commitment to healthcare innovation and improving lives makes this an ideal opportunity for someone seeking to combine technical expertise with meaningful impact.

The role requires 75% travel availability and candidates must be based in the Los Angeles area. This position offers significant growth potential within a stable, innovative organization that continues to expand its global healthcare presence. If you're passionate about healthcare technology and customer service, with a desire to work for a company that prioritizes both innovation and employee development, this role presents an excellent career opportunity.