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ServiceNow Engineer/ITOM/Developer (AU Citizen only)

Global professional services company that delivers on the promise of technology and human ingenuity with 775,000+ employees worldwide.
Melbourne VIC, AustraliaBrisbane QLD, AustraliaSydney NSW, Australia
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For ServiceNow Engineer/ITOM/Developer (AU Citizen only)

Accenture, a global leader in professional services with over 775,000 employees, is seeking a ServiceNow Engineer/ITOM/Developer to join their team in Australia. This role offers an opportunity to work with cutting-edge technology at one of the World's Best Workplaces™, focusing on implementing and maintaining ServiceNow platforms to drive business process automation and IT service management solutions.

The position requires expertise in ServiceNow development, ITSM processes, and integration technologies, combining technical skills with business process knowledge. You'll be responsible for the full implementation lifecycle of ServiceNow solutions, from requirement gathering to deployment and maintenance, while working with various stakeholders to ensure solutions align with organizational goals.

This is an excellent opportunity for a mid-level engineer interested in enterprise software development and IT service management. The role offers comprehensive benefits including health and wellbeing support, progressive leave options, and continuous learning opportunities through certifications and diverse work experiences.

The position requires Australian citizenship due to security clearance requirements and offers multiple location options across major Australian cities. Accenture's commitment to inclusion, diversity, and innovation creates an environment where professionals can thrive while delivering value to clients, partners, and communities.

Last updated 2 days ago

Responsibilities For ServiceNow Engineer/ITOM/Developer (AU Citizen only)

  • Participate in full ServiceNow implementation lifecycle including requirement gathering, solution design, configuration, testing, and deployment
  • Design and configure ServiceNow modules (ITSM, ITOM, HRSD)
  • Develop integrations between ServiceNow and other enterprise systems
  • Implement workflows, business rules, and automation
  • Work with IT teams and stakeholders to align solutions with organizational goals
  • Provide post-implementation support and maintenance
  • Create and maintain documentation
  • Assist with upgrades and patches
  • Provide training and support to end users

Requirements For ServiceNow Engineer/ITOM/Developer (AU Citizen only)

JavaScript
  • Experience in ServiceNow (Developer, Consultant, or Administrator roles)
  • Strong knowledge of ITSM processes
  • Familiarity with ServiceNow modules (HRSD, ITOM, Virtual Agent, APM)
  • Expertise in ServiceNow scripting
  • Experience in developing ServiceNow integrations using REST, SOAP, Web Services
  • Understanding of ITIL best practices
  • Experience with Agile methodologies
  • Must be an Australian Citizen (Baseline Clearance required)

Benefits For ServiceNow Engineer/ITOM/Developer (AU Citizen only)

Medical Insurance
Mental Health Assistance
  • Health and Wellbeing benefits
  • Progressive Leave Options
  • Sustainability initiatives
  • Physical, mental, and financial health support
  • Learning and certification opportunities

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