Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Developer/Design Analyst

Join Accenture's Global Consulting Network as a Google Contact Center AI Developer/Design Analyst. This role sits within the Strategy & Consulting - Global Network - SONG practice, aligned with Accenture Song, focusing on transforming client marketing, commerce/sales, and services functions. You'll work with cutting-edge AI technologies, specifically Google's Contact Center AI suite, including Dialogflow CX, Agent Assist, and Insights CX.

The position requires expertise in Google's Gen AI product suite, including Vertex AI, Gemini, and LLM-based solutions. You'll drive innovation through design thinking workshops, shape AI implementation strategies, and create customer experience solutions. The role combines technical expertise with consulting skills, requiring you to work with cross-functional teams and translate business requirements into technical solutions.

As part of a global team of over 775,000 professionals, you'll have the opportunity to work on international projects, gaining valuable experience across different cultures and business practices. The role offers a dynamic work environment where innovation is fundamental, and you'll be at the forefront of implementing next-generation customer care solutions.

The ideal candidate brings 2+ years of experience with Google CCAI solutions, strong analytical capabilities, and excellent communication skills. You'll work in a hybrid setting, collaborating with global teams while having the flexibility to work remotely. Accenture offers comprehensive benefits, including support for physical, mental, and financial well-being, along with continuous learning opportunities through certifications and diverse work experiences.

This role represents an excellent opportunity for someone passionate about AI technology and customer experience, offering the chance to work with leading-edge technologies while making a significant impact on global business transformations.