Senior Fullstack Engineer Community Support Engineering

Airbnb is seeking a Senior Fullstack Engineer to join their Community Support Platform (CSP) team, specifically working on the Agent Routing and Case team. This role offers an opportunity to impact Airbnb's global community support operations, which serves millions of hosts and billions of guest arrivals worldwide.

The position involves building world-class technology solutions that power Airbnb's customer support operations, focusing on improving how customer issues are routed to agents, tracking data, and enhancing team coordination. As a senior engineer, you'll be instrumental in shaping technical vision and delivering scalable solutions that directly impact customer support experience.

The role requires expertise in full-stack development, with proficiency in languages like Java, Python, or Ruby on Rails, and modern JavaScript frameworks. You'll work in a diverse team environment, collaborating with product managers, designers, and other engineers to build novel products and features. The position offers competitive compensation ($180,000 - $220,000), equity, and benefits, including Employee Travel Credits.

This is a remote position within the United States, with occasional office visits or offsites as needed. The ideal candidate will bring 6+ years of software development experience, strong architectural knowledge of large-scale web applications, and excellent communication skills. You'll be joining a company committed to inclusion and belonging, working on products that impact millions of users globally.

The role presents an exciting opportunity to work on challenging technical problems while directly improving the efficiency of Airbnb's support operations. You'll be part of a team that values innovation, collaboration, and making a meaningful impact on how Airbnb serves its global community of hosts and guests.