Senior Software Engineer, Community Support Engineering(Multiple roles)

Airbnb is seeking Senior Software Engineers for their Community Support Engineering team in China, with 4 positions available. The role focuses on building world-class technology and solutions that power Airbnb's Community Support operations. As a senior engineer, you'll be responsible for developing and evolving CS engineering foundations including Routing, Data Platform, Case Management, and foundational tooling. The position requires collaboration with global teams to improve customer and agent experiences.

The ideal candidate will have 5+ years of experience in product engineering, strong technical skills in languages like Java/Kotlin/Python, and experience building scalable systems. You'll lead major engineering projects, mentor junior developers, and contribute to technical strategy. The role offers the opportunity to make lasting impacts on Airbnb's CS user experience while working with cross-functional teams.

Working remotely from China, you'll be part of a company that has grown from hosting 3 guests in San Francisco to facilitating over 2 billion guest arrivals globally. The position offers the chance to work on high-impact projects that directly affect millions of users while being part of a company committed to diversity and inclusion. Occasional office visits or offsites may be required as agreed with management.

The role combines technical leadership, hands-on development, and strategic thinking to improve Airbnb's customer support infrastructure. You'll be instrumental in building solutions that enhance both customer and agent experiences while working with a global team that values innovation and technical excellence.