Senior Software Engineer, Community Support Platform - Chatbot

Airbnb's Community Support Platform (CSP) team is seeking a Senior Software Engineer to join their Chatbot Product team. This role is at the intersection of AI and customer service, focusing on revolutionizing Airbnb's approach to customer support. You'll be working on developing innovative solutions that combine AI capabilities with human expertise to deliver exceptional customer service.

The position involves creating both backend workflows for LLM-driven chatbots and frontend user experiences across different platforms. You'll be part of a diverse team of engineers working on cutting-edge technology that empowers Airbnb's global network of Community Support ambassadors.

As a senior engineer, you'll play a crucial role in shaping the technical vision and delivering scalable solutions. The role requires strong expertise in backend systems and service-oriented architectures, with additional experience in frontend development being valuable. Knowledge of chatbot/AI products is a plus.

The position offers competitive compensation ($191,000 - $223,000), along with benefits including equity, bonuses, and Employee Travel Credits. This is a remote position within the United States, with occasional office visits or offsites as needed.

Join a company that has grown from hosting three guests in San Francisco to facilitating over 2 billion guest arrivals globally. This role offers the opportunity to work on technology that directly impacts millions of users while being part of a company committed to fostering authentic connections between hosts and guests worldwide.