Staff Software Engineer, Community Support Engineering

Airbnb is seeking a Staff Software Engineer to join their Community Support Platform (CSP) team, focusing on building world-class tools for their global Community Support ambassadors. This role is within the Core Service Experience team, leading backend initiatives that directly impact the quality of service provided to guests and hosts. The position involves developing products for AirCover and Host-Guest resolutions, working with machine learning approaches, and collaborating across engineering, data science, product, and operations teams.

The role requires extensive experience in backend development, with the successful candidate working on high-impact projects that affect millions of users worldwide. You'll be responsible for developing and maintaining the tech stack that enables Airbnb's customer support operations to scale effectively. Key projects include building resolution center experiences, agent tools, and backend development platforms that integrate with AI systems.

As a Staff Engineer, you'll have the opportunity to shape the technical direction of critical systems that power Airbnb's customer support infrastructure. The position offers a blend of technical leadership, mentorship, and hands-on development work. You'll be working in a remote capacity, with occasional visits to Airbnb offices for collaboration and team building.

The ideal candidate will bring strong technical expertise in backend systems, proven leadership experience, and a passion for creating robust solutions that scale. This role offers competitive compensation, including equity and benefits, and the chance to work on problems that impact Airbnb's global community of hosts and guests.