Staff Software Engineer - AI Systems

Airbnb is seeking a Staff Software Engineer to join their Community Support Platform (CSP) team, focusing on AI Systems development. This role is integral to revolutionizing Airbnb's customer service approach through cutting-edge technology and AI-driven solutions.

The position sits within the CSP, a critical system powering Airbnb's global customer support operations. You'll be working on crafting prompts for AI applications, designing workflows, and developing innovative backend systems that enhance the efficiency of customer service delivery. The Chatbot Product team specifically focuses on creating seamless user experiences by combining AI capabilities with human expertise.

As a Staff Software Engineer, you'll collaborate with a diverse team of talented engineers, working on sophisticated backend solutions and prompt systems that enhance AI-driven workflows. Your responsibilities will span from technical design to implementation, testing, and deployment, with a particular focus on system optimization and scalability.

The ideal candidate brings 9+ years of software development experience, with specific expertise in service-oriented architectures and AI/LLM integration. You should be passionate about prompt engineering, workflow optimization, and building resilient backend systems. The role requires excellent communication skills to work effectively across teams and domains.

This is a remote position within the United States, offering a competitive salary range of $204,000 to $255,000 USD, along with benefits including bonus potential, equity, and Employee Travel Credits. The role may require occasional office visits or offsite attendance, as agreed with management.

Join Airbnb's mission to connect hosts and guests worldwide while working on cutting-edge AI systems that shape the future of customer service. You'll be part of a company that values diversity, inclusion, and belonging, working with a global team that has facilitated over 2 billion guest arrivals across the globe.